Frequently Asked Questions
General

What is Bike New Haven?


Bike New Haven is New Haven’s bike share system. Bike-sharing is meant for quick trips around the city. Customers can pick up a bicycle at one of the stations throughout the city, return the bike at one of the other stations, and continue with their day.




How do I register?


You must be registered before you can rent a bicycle. After downloading the Bike New Haven app from the Google Play or iOS App Store, you will be prompted to enter your email address and create a password. You will then receive a confirmation email containing a link to follow to use the app. If you don’t receive an email, check your spam folder. If you still don’t see it, try logging into the app with the password you created.




Where are the stations?


Stations are conveniently located at several locations throughout New Haven. Visit the station map on our website to find the most up-to-date list of active stations. Please click here for the map and list of stations https://www.bikenewhavenct.com/stations.




Do I need a smartphone to use the system?


Currently, yes. Users must download the app on an Android or iPhone to create an account and activate the bikes. In the future we hope to offer methods for bike use without a smartphone.




Who runs bike share?


The bike share is run by New Haven Smart Mobility LLC, a subsidiary of P3 Global Management. NHSM was awarded the contract to run the system by the City of New Haven.

The bicycles and app are products of Noa Technologies.

Maintenance and rebalancing are provided by New Haven Bike Share Mechanics LLC.





 

Do I need a credit or debit card to use the system?


Currently, yes. Users must connect a valid card to their account. In the future we hope to offer cash pass options.




Can I purchase a yearly membership?


Yes, we offer a yearly membership for $90.00 plus tax. This annual membership allows you to take unlimited 45-minute trips. Please view more pricing options on our prcing page by following this link https://www.bikenewhavenct.com/pricing.




Are discounted memberships available?


Yes, we offer $50 annual memberships to students and seniors (65+), and $15 annual memberships to recipients of state benefits such as EBT/SNAP and Husky Healthcare. Please contact bikenewhaven@p3gm.com for more information.





Costs, Memberships and Fees
 
Bike Rentals and Returns

What is Bike New Haven?


Bike New Haven is New Haven’s bike share system. Bike-sharing is meant for quick trips around the city. Customers can pick up a bicycle at one of the stations throughout the city, return the bike at one of the other stations, and continue with their day.




How do I register?


You must be registered before you can rent a bicycle. After downloading the Bike New Haven app from the Google Play or iOS App Store, you will be prompted to enter your email address and create a password. You will then receive a confirmation email containing a link to follow to use the app. If you don’t receive an email, check your spam folder. If you still don’t see it, try logging into the app with the password you created.




Where are the stations?


Stations are conveniently located at several locations throughout New Haven. Visit the station map on our website to find the most up-to-date list of active stations. Please click here for the map and list of stations https://www.bikenewhavenct.com/stations.




Do I need a smartphone to use the system?


Currently, yes. Users must download the app on an Android or iPhone to create an account and activate the bikes. In the future we hope to offer methods for bike use without a smartphone.




Who runs bike share?


The bike share is run by New Haven Smart Mobility LLC, a subsidiary of P3 Global Management. NHSM was awarded the contract to run the system by the City of New Haven.

The bicycles and app are products of Noa Technologies.

Maintenance and rebalancing are provided by New Haven Bike Share Mechanics LLC.





 

What is Bike New Haven?


Bike New Haven is New Haven’s bike share system. Bike-sharing is meant for quick trips around the city. Customers can pick up a bicycle at one of the stations throughout the city, return the bike at one of the other stations, and continue with their day.




How do I register?


You must be registered before you can rent a bicycle. After downloading the Bike New Haven app from the Google Play or iOS App Store, you will be prompted to enter your email address and create a password. You will then receive a confirmation email containing a link to follow to use the app. If you don’t receive an email, check your spam folder. If you still don’t see it, try logging into the app with the password you created.




Where are the stations?


Stations are conveniently located at several locations throughout New Haven. Visit the station map on our website to find the most up-to-date list of active stations. Please click here for the map and list of stations https://www.bikenewhavenct.com/stations.




Do I need a smartphone to use the system?


Currently, yes. Users must download the app on an Android or iPhone to create an account and activate the bikes. In the future we hope to offer methods for bike use without a smartphone.




Who runs bike share?


The bike share is run by New Haven Smart Mobility LLC, a subsidiary of P3 Global Management. NHSM was awarded the contract to run the system by the City of New Haven.

The bicycles and app are products of Noa Technologies.

Maintenance and rebalancing are provided by New Haven Bike Share Mechanics LLC.





Rules and Safety
 

Why isn't my QR code reader working?


Check to make sure that you have allowed the Bike New Haven app to access your phone's photos/camera.




I’m at a station to return the bike, but it won’t lock. What should I do?


First, check to make sure your phone’s Bluetooth is turned on. Close and reopen the app.

If you still can’t lock the bike, email bikenewhaven@p3gm.com. A representative will get back to you to ensure that any erroneous overage charges are refunded.




Why was I charged more than I expected?


  • Rides are in increments of 45 minutes. If any single ride exceeds 45 minutes, you will be charged overage fees, even if you have purchased a subscription.
  • For single rides, the payment system takes an “uncaptured” payment of $6.50 from the user’s bank account at the start of a rental, to ensure that there are sufficient funds for overage charges that may be incurred. If the rental is completed within 45 minutes, $1.98 is “captured” and the remainder is released back to the user’s account.
  • Refunds that have been processed by Bike New Haven may take 5-10 days to show up on a user’s statement.




How do I suggest a location for a future Bike New Haven station?


We work with the City of New Haven’s SeeClickFix app. Go to https://en.seeclickfix.com/new-haven or open the app on your phone, click “Report an Issue,” and mark the spot on the map where you’d like to see a station. On the next screen, use the “Category” dropdown menu to select “Bike Share,” and complete the report.





Troubleshooting
 
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