Bike New Haven Refund Notice

For Immediate Release: May 5, 2020

Contact: Lourdes Martinez

NEW HAVEN – Riders, as you know, we temporarily suspended bike share services to upgrade the system to a new operating system. Our intention was to improve service and provide frequently requested features. We were working diligently to prepare the system to be relaunched, and we were looking forward to introducing the final product. Unfortunately, given the current instability created by the global COVID-19 pandemic, the delay has been prolonged indefinitely.

Taking into consideration the financial impact and strain that the COVID-19 pandemic has brought about, Bike New Haven will be refunding users with an existing and active subscription to the Bike New Haven platform. User accounts will be refunded and deactivated to prevent any further recurring charges. If you need any further assistance, please contact


Bike New Haven remains committed to providing an affordable and environmentally friendly transportation option. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control (CDC), and federal/local health agencies for developments.

To learn more about COVID-19 and precautions you can take, please refer to the Centers for Disease Control and Prevention and the World Health Organization.


Thank you for your continued support!


For more information, please contact


For more information on Bike New Haven visit